Shipping policy

 

Shipment Processing Time

All orders are processed within 1 to 2 business days. Excluding weekends and major holidays in the US.

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Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. Please allow within 24 hours for your tracking to show any updates. 

*If there is significant delay in shipping out your order, we will contact you via email.

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Customs, Duties and Taxes

Gengi Swimwear is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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*Customers are responsible for providing accurate shipping details and any fees including order returns to us for inaccurate delivery information.  

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Damages​ 

In any event that your order arrives damaged in any way, please email us as soon as possible info@gengiswimwear.com with order number and photo of the item condition. We will address these on a case by case basis but will try our best to work towards a solution. 

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If you have any questions regarding your order, please contact us at info@gengiswimwear.com