Refund policy

Returns and Exchanges

At Gengi Swimwear, we want you to feel confident and beautiful in your suit. If the fit isn’t perfect, we’re here to help.

The Basics

Request your return or exchange within 14 days of your delivery date. Items must be unworn, unwashed and unaltered, with all original tags and hygiene liners intact.

For hygiene reasons, please try suits on over underwear. Items returned with stains, odors or missing hygiene liners won’t be eligible for a refund and will be sent back at your expense.

Exchanges

Your first exchange is free. You can exchange once for a different size or color of the same style, and we’ll cover the shipping on your new item.

Refunds

Refund to original payment: A $7 processing and shipping fee will be deducted from your refund to cover the return label.

Store credit: Choose Gengi store credit and we’ll waive the $7 fee, so you get the full value of your return.

Original shipping fees are non-refundable.

How to Start Your Return

Step 1: Email info@gengiswimwear.com with your order number and the items you’d like to return or exchange.

Step 2: We’ll reply with your return instructions and a prepaid shipping label.

Step 3: Pack your items with all tags and hygiene liners attached, then drop off your package at any UPS or USPS location.

Final Sale Items

Items marked Final Sale at the time of purchase, or discounted 40% or more, can’t be returned or exchanged.

Questions?

Email us at info@gengiswimwear.com. We’re happy to help.